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Terms That Govern Your 390k Account

These terms set out what you agree to when you open and use a 390k account — covering deposits through bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from you.

Account eligibilitybKash, Nagad, Rocket depositsWithdrawal conditionsAccount conductJurisdiction notice
390k Terms That Govern Your 390k Account
TERMS QUERIES

Questions About These Terms

If any part of these terms is unclear — whether it is about your account status, a payment dispute, or eligibility in your region — reach out through the channels below. We respond to terms-related queries with the same priority as account issues.

Live Chat Open the chat widget from any page on 390k. Terms and account queries are handled directly, no ticket needed.
Email Support Send your query to our support address for written confirmation. Useful when you need a record of the response.
Account Help Centre The help section inside your account covers common terms questions, payment rules, and how to request account changes.
HOW WE OPERATE

How 390k Handles Your Account

We keep your account data and payment records secure using encrypted connections across every transaction. Here is how we approach the areas that matter most to you.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. We do not store your bKash or Nagad PIN at any point.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You can request a summary of your data through account support.

Payment Verification

Withdrawals go through an identity check against your registered details before funds are released to your bKash, Nagad, or Rocket wallet.

Term Change Notice

When these terms change in a way that affects your rights, we send a notice to your registered account before the change takes effect.

Common Questions on Our Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility.

Yes. Every deposit method — bKash, Nagad, Rocket — is covered by these terms. The payment rules in the terms govern how deposits are credited and how disputes are handled.

No. We notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Accounts in breach may be suspended while we review the issue. Any balance held is subject to our verification process and will not be released until the review is complete.

Eligibility depends on your local law. We do not confirm legality for specific locations — it is your responsibility to check whether access is permitted where you are before opening an account.

Contact support through live chat or email with your account details. We will provide a summary of your data in line with applicable data retention rules.

Raise it with our support team first — through live chat or email. For unresolved disputes, the terms set out the escalation path, which depends on your jurisdiction.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.