Reference

Everything You Need to Know About Your 390k Account

From your first deposit to your first withdrawal, we've put the answers in one place. If you use bKash, Nagad, or Rocket, most of what you need is covered right here — no need to contact support for the basics.

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390k Everything You Need to Know About Your 390k Account

Stats

3
Local wallet options: bKash, Nagad, Rocket
Web + Mobile
Account access on any device, no app required
SSL
Encrypted account and payment data
EN
English-language support for Bangladesh
390k How This FAQ Works for You

How This FAQ Works for You

We built this page around the questions we actually receive from people in Bangladesh — not a generic help document copied from somewhere else. Each answer reflects how 390k works right now: how wallet deposits are processed, what happens during account verification, how withdrawals are reviewed, and where to reach us when something isn't covered here. If you're in Dhaka, Chattogram, or

anywhere else in Bangladesh, the payment paths described here apply to your account, subject to your local law and eligible region. We update this page when our processes change, so the answers stay current. For anything not listed, our support team is reachable via live chat and email — details are in the support section below.

  • bKash
  • Nagad
  • Rocket
GET HELP FAST

Ways to Reach Our Support Team

Can't find your answer in the FAQ? Our support team handles account questions, payment issues, and verification queries. Reach us through the channel that works best for you — we aim to respond promptly during active hours.

Live Chat Open the chat icon from any page on 390k. Available during active support hours for account, deposit, and withdrawal queries.
Email Support Send your question to our support address from your registered email. Include your account username so we can pull up your details quickly.
FAQ Search Use the search field at the top of this page to find answers by keyword — most deposit and account questions are covered without needing to wait for a reply.
ACCOUNT CONFIDENCE

Why You Can Rely on These Answers

The information here comes directly from how 390k operates — not from a third-party source. We describe real processes: how bKash transfers are matched to accounts, how withdrawal verification works, and what our support team actually does when you raise a ticket.

Real Payment Paths

Every deposit and withdrawal answer describes the actual bKash, Nagad, or Rocket flow — the account number, PIN confirmation step, and how funds are matched to your 390k wallet.

Account Security

Your account data is protected with SSL encryption. Password resets require OTP verification to your registered mobile number before any change is applied.

Accurate Process Detail

We describe verification steps as they actually run — ID check, wallet name match, and account review — so you know what to expect before you submit anything.

Updated When Things Change

When our deposit flow, withdrawal process, or support hours change, this FAQ is updated to match. We don't leave outdated answers sitting here.

Common Questions About Your 390k Account

These are the questions we get most often. Each answer describes the actual process so you can act on it straight away.

Go to the Deposit section in your account, select your wallet, and copy the account number shown. Open your bKash, Nagad, or Rocket app, send the amount, and confirm with your PIN. The reference number from your wallet receipt helps if you need to follow up.

Withdrawals go through an account verification step before funds are released. Once your account is verified and the request is approved, the transfer is sent to your bKash, Nagad, or Rocket number on file.

Most wallet transfers are matched automatically using your registered mobile number. If your deposit hasn't appeared after a few minutes, contact support via live chat with your wallet transaction ID and the amount sent.

Account verification requires a valid national ID and confirmation that your registered mobile number matches the wallet name you use for deposits. Submit these through the Verification section in your account settings.

Yes. Go to Account Settings and request a wallet number update. For security, this triggers an OTP to your current registered mobile number before the change is saved.

Access to 390k depends on your local law and eligible region. We support bKash, Nagad, and Rocket for Bangladesh, but it is your responsibility to confirm that online gaming is permitted under the laws that apply to you.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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