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What Governs Your Account at 390k

Access to 390k and use of your account — including deposits via bKash, Nagad, or Rocket — is subject to these terms and to the laws of your eligible region.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount holder obligationsData and privacy rightsDispute and contact process
390k What Governs Your Account at 390k
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

Your account data is held securely and used only for the purposes described in our privacy policy — account management, payment processing via bKash, Nagad, or Rocket, and fraud prevention. We use cookies to keep your session active and to remember your wallet preferences. You can request a copy of the data we hold on you, ask us to correct inaccurate details, or request account closure by contacting support with your account ID.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including support staff.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your deposit method. You can manage cookies in your browser settings.

Data Retention

We retain account and transaction records as required by applicable law. Closed accounts are archived, not immediately deleted, for compliance purposes.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting support. We will respond within the timeframe required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a transaction, or a request related to your account data, reach out through one of the channels below. Have your account ID and, for payment queries, your bKash, Nagad, or Rocket transaction reference ready before you contact us — it speeds up the process considerably.

Live Chat Open the chat widget from any page on 390k. For legal or account queries, select the Account and Legal option from the menu.
Email Support Send your query with your account ID and a clear subject line. We aim to respond to legal and account matters within one business day.
Help Centre The Help Centre covers account terms, wallet rules, and eligibility questions. Search your topic before raising a ticket to get a faster answer.

Common Legal and Account Questions

These are the questions we get most often about account terms, eligibility, and data rights at 390k.

Access depends on your local law and the region you are in. It is your responsibility to confirm that using the platform is lawful where you are located before opening an account.

Your wallet details are stored securely and used only to process deposits and withdrawals. We do not share your bKash or Nagad information with third parties outside of payment processing.

Contact support via live chat or email with your account ID and the transaction reference number from your Rocket or bKash app. We will investigate and respond within one business day.

Yes. Send a data access request to our support email with your account ID. We will provide a summary of the personal data we hold within the timeframe required by applicable law.

You must meet the eligible age threshold defined by the laws of your local jurisdiction. We verify eligibility during account registration and reserve the right to close accounts that do not meet this requirement.

Request account closure through live chat or email. Your balance must be withdrawn first. After closure, records are archived for the period required by law, then deleted in line with our retention policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.