Reference

How 390k Handles Your Personal Information

This Privacy Policy explains what data we collect when you use 390k, how we use it, and what rights you have over it. Access and use of this platform depends on your local law and eligible regions.

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390k How 390k Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy concern to our support address. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat window from your account dashboard to speak with our team directly about any question related to how your personal data is stored or used.
Account Settings Some data preferences — like communication opt-outs and session management — can be adjusted directly inside your account settings without contacting support.
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Account Security Your account is protected with SSL encryption and OTP verification on login. We flag unusual access patterns — like a new device in Chattogram logging in after a session in Dhaka — and may prompt re-verification.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.
Data Retention We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Payment records linked to bKash, Nagad, or Rocket transactions are retained for audit purposes.
Requesting Changes You have the right to access, correct, or request deletion of your personal data. Submit your request through live chat or email and our team will handle it in line with applicable data protection rules.

Common Questions About Your Privacy

We collect your name, contact details, and payment identifiers like your bKash or Nagad wallet number. We also log device and session data to keep your account secure.

No. We never store your mobile wallet PIN or password. We only record the transaction reference and amount to match a deposit to your account.

We retain account and payment records for a period after closure as required by applicable law in your jurisdiction. You can ask us for the specific retention period via support.

Yes. Contact our support team by email or live chat with your request. We will confirm receipt and provide your data in line with applicable data protection obligations.

Send a correction or deletion request through live chat or email support. We will review it and respond within a few business days, subject to any legal retention requirements.

Access and eligibility depend on your local law and eligible regions. Where permitted, this policy governs how we handle data for all account holders using the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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